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Service design
Designit’s concept removes the financial insecurity connected with the purchase of an EV by establishing a public service ag...
1508’s concept revolves around one premise: people should buy a service, not the car itself.
Like Designit, they suggest est...
Satisfy the customer
No matter how much you succeed in cutting costs or increasing efficiency, unless you improve the customer exp...
Measure user time
Assess how much time your user will grant you – and use it wisely. Calculate how long an average user will...
The pressing need to combat climate change has accelerated our search for greener transport solutions. With oil reserves depleting...
The food is lousy. The décor, painfully minimalist. And the staff are so busy, they barely have time to exchange basic plea...
Right this second, you’re probably debating how long to spend on Thinkaboutit. Five minutes? Or five seconds?
Your reaction...
The world is going self-service. The movement arguably started 40 years ago, when the first cash withdrawal machine was installed...
Perhaps the most radical thing about co-creation is how it changes everything you thought you knew about your knowledge base: The...
It is essential to involve the right people in your co-creation processes. And this is not about picking the people who will tell...