How to optimise hospital service
1.
Seamless and effective patient flow
Accelarated patient flows will become increasingly important in the future, as resources become increasingly scare and the need to reduce hospitalisation days will grow. Two ways in which this can be achieved are patient activation or efficient and effective communication between patients and staff.
2.
Patient empowerment and self‐care
Activate patients so they can take an active role in their treatment. This can be achieved by establishing rehabilitation and exercise facilities, and information centres. Good communication is required, however, so that patients are aware of their role and choices.
3.
Inspirational physical surroundings
Use light, sound and visuals to create an inspirational, healing environment. An effective approach is to integrate nature into the hospital - either by improving access to the outdoors or allowing patients to see the outdoors from indoors.
4.
Considered and consistent communication
Communicate effectively and efficiently with patients, visitors and staff. This will accelarate patient flows, improve cross-departmental collaboration and support patient empowerment.
5.
Professional pride and recognition
Instil a strong sense of professional pride and recognition amongst hospital staff - it is crucial if hospitals are to attract and keep competent and motivated staff. Make professions more attractive by creating new opportunities for training and promotion.
Post new comment